Nominee · Consultants & advisors
The Support Queen
Nia Lock's The Support Queen steps up: advice or done-for-you, your pick
Spain
Taking the stage in the Consultants & advisors category: The Support Queen, the consultancy of Nia Lock, a business consultant and developer. Her brief is everything customer-facing, from SEO and Google Ads to custom website design and development. The line-up goes further: customer support systems, AI integrations, knowledge bases and crisis management. Clients choose how it plays out. Take the advice and act on it yourself, or hand over the work and have it done for you. The standout strengths are a developer background, so recommendations get built, and structural fixes rather than tone-only advice. Nia works remotely from Madrid with online and physical businesses worldwide.
The nomination
The Support Queen: the homepage
Businesses that want help with anything their customers touch can turn to Nia Lock, a business consultant and developer, who runs The Support Queen. Her areas: SEO, Google Ads, tailor-made website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
Advice can be taken and put into practice by the client, or Nia can carry out the work instead. She is based in Madrid and serves online and physical businesses around the world, all done remotely.
Standout features
- Organic search growth through SEO
- Paid growth via Google Ads campaigns
- Tailored website design and development work
- Ticketing platforms for customer support
- Integrating AI into support operations
- Help centres and self-service knowledge bases
- Handling crises and disputes
- Made-to-order apps, platforms and automation
Pricing
Pricing model: Paid
Want to see what The Support Queen does next? Follow them for milestones, new products and stories by email.
The Support Queen scorecard
- Community votes
- 1
- Followers
- 0
- Stage
- Established
The Support Queen metrics
Entered for thesupportqueen.com: the Ahrefs Domain Rating and Majestic link figures, each with its change since the last entry. Domain Authority, Page Authority and Spam Score by Moz.
- 66 Domain Rating +1 (up) since last check
- 0 Trust Flow no change since last check
- 0 Citation Flow no change since last check
- 0 Referring domains no change since last check
- 0 External backlinks no change since last check
- 1 Domain Authority (Moz) no change since last check
- 11 Page Authority (Moz) no change since last check
Domain Rating (Ahrefs) entered 6 Nov 2026, amended 6 Nov 2026. Majestic entered 26 Oct 2026, amended 26 Oct 2026. Majestic supplies the link data. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd. Moz checked 3 Nov 2026, amended 3 Nov 2026.
The Support Queen domain credentials
See the registry details
Source: the public RDAP record, checked 6 Nov 2026, 04:37 UTC.
- Domain age 28 days
- Registered
- Expires
- Registrar NameCheap, Inc.
- DNSSEC Not signed
The Support Queen launch receipt, on the record
The record for The Support Queen after its launch on Best Biz Launch (2 November 2026), from the readings we keep.
- Domain Rating (Ahrefs)
- 66 +66 (up) since launch
- 0 at launch (2 Nov 2026), 66 on 6 Nov 2026
- Domain Authority (Moz)
- 1
- First measured 3 Nov 2026
- Trust Flow (Majestic)
- 0
- First measured 26 Oct 2026
- Referring domains (Majestic)
- 0
- First measured 26 Oct 2026
- Page Authority (Moz)
- 11
- First measured 3 Nov 2026
- Visits sent to thesupportqueen.com
- 0
Counted by Best Biz Launch's own analytics: clicks from this listing through to the website. Some browsers and ad blockers hide clicks, so the true figure can be higher.
Day 3 since launch. Next receipt: day 30, 2 Dec 2026. Readings only: they do not prove what caused a change, and many things can. A metric we have no reading for is left out.
Planning a launch?
The playbook on Best Biz Launch lists what to prepare, what to post on launch day and where else to list your product.
- Get ready
- Day one
- Week after
- Long term
Questions
What is the scope of your work?
Whatever touches your customers: SEO, Google Ads, web design and development, custom-built apps, support systems, AI integrations, knowledge bases and crisis management.
Is your role limited to advice, or do you also build?
Both. Nia is able to create the dashboards, workflows, help centres and integrations that she suggests.
Do you assist with support powered by AI?
Yes. AI live chat and AI ticketing deal with routine questions, passing tricky or sensitive cases on to a person.
What happens during a consultation?
We talk through the pain points in your support and what a good outcome looks like, and you leave with practical ideas. Implementation can be scoped jointly afterwards.
Which types of business are your clients?
Online and physical alike. They range from a small company overwhelmed by support, to a salon or gym wanting its own custom billing or customer-retention app, through to big, established names. My work spans PBN.LTD (a major hosting company) and SEO for Vivastreet. I live in Madrid and serve clients around the world remotely.